HR Support for NDIS Organisations
NDIS providers manage complex HR issues in high-pressure environments, where decisions about people can quickly affect service delivery, compliance, participant experience and team trust.
A question about award interpretation, contract type, rosters or entitlements can become difficult to navigate without the right support. A performance or conduct concern may need to be managed carefully, fairly and quickly, particularly when it affects the quality of support being delivered.
Alignment Group provides practical HR support for NDIS organisations that need clear advice, careful judgement and experienced practitioners who understand frontline, care-based and community service environments.
We bring experience across NDIS, disability, aged care, health and community services, supporting organisations to manage people issues in a way that is practical, plain-English and grounded in real workplace realities.
We can support with award interpretation, different types of employment contracts, performance concerns, conduct matters, workplace conflict, HR documentation, policies, manager guidance and people risk.
This support is designed for providers that need sensible HR advice without unnecessary bureaucracy. Whether you need help with a specific issue, regular HR support, or a review of your current HR foundations, we can help you understand what is happening, consider your options and move forward with confidence.
Consider the level of support you need
-
For NDIS providers that need practical HR advice on a specific issue, without committing to a monthly package.
Includes support with:
Award interpretation and employment conditions.
Casual, part-time and permanent contract questions.
Rosters, leave and entitlement queries.
Performance concerns.
Conduct issues.
Difficult conversations.
Policy, documentation or letter review.
Workplace conflict or team tension.
Manager guidance before taking action.
Best for NDIS organisations that need experienced HR support to work through a specific issue clearly, fairly and without unnecessary delay.
-
For small NDIS providers that want a practical HR safety net without committing to a larger retainer.
Includes:
Up to 2 hours per month.
Email support.
One HR document review per month.
Guidance on award interpretation, contracts, leave and entitlement questions.
Support with performance, conduct and difficult conversations.
Advice on workplace tension, manager questions and people risk.
Best for NDIS organisations that need regular access to experienced HR support for everyday workforce issues, without adding unnecessary complexity or cost.
-
Up to 6 hours per month.
Email and phone support.
Award interpretation and employment condition guidance.
Support with casual, part-time and permanent contract questions.
Performance and conduct advice.
Guidance on difficult conversations and manager decision-making.
Review of letters, policies, documentation and meeting notes.
Support with workplace conflict, team tension and people risk.
Best for NDIS organisations that need reliable access to experienced HR support, without employing a full-time HR manager.
-
For NDIS providers that need more hands-on HR support and regular senior guidance across workforce issues.
Includes:
Up to 15 hours per month.
Regular email and phone support.
Scheduled HR check-ins.
Award interpretation and employment condition guidance.
Support with casual, part-time and permanent employment arrangements.
Performance and conduct management support.
Review of contracts, letters, policies, documentation and meeting notes.
Manager coaching before difficult conversations.
Support with workplace conflict, team tension and people risk.
Guidance on HR processes, consistency and documentation.
Best for NDIS organisations that need an experienced HR partner embedded enough to understand the business, support managers and help keep workforce issues moving without employing a full-time HR manager.
-
For businesses needing fractional HR leadership.
Includes:
Up to 25 hours per month.
Regular leadership support.
Strategic workforce planning.
Complex employee relations guidance.
Restructure and change support.
Culture and inclusion priorities.
Quarterly reporting.
Best for businesses that need senior people leadership but are not ready to employ a full-time Head of People or People and Culture Manager.
Not sure where to start?
Many businesses begin with a focused review before moving into ongoing support.
-
Starting from $3,500 + GST
For businesses with outdated or inconsistent HR foundations.
Includes:
Review of employment contracts.
Review of key policies.
Review of onboarding processes.
Identification of compliance risks.
Review of core people processes.
A practical 90-day HR roadmap.
Best for businesses that want to clean up their HR foundations and understand what needs attention first.
-
Starting from $2,500 + GST
For businesses unsure where their people risks sit.
Includes:
Review of key HR documents.
Review of current people issues.
Assessment of manager capability.
Identification of compliance gaps.
Review of workplace culture risks.
Practical recommendations for next steps.
Best for business owners who want clarity before committing to ongoing support.
-
Starting from $2,500 + GST
For businesses needing cleaner documentation.
Includes:
Review and update of essential policies.
Review and update of employment contracts.
Review of onboarding documents.
Practical HR templates where required.
Best for businesses using old, copied or inconsistent documents that no longer reflect how the business operates.
-
Starting from $3,500 + GST
For workplaces experiencing relationship breakdown or unresolved conflict.
Includes:
Briefing and background preparation
Pre-meetings with relevant parties.
Facilitated conversation.
Support to identify underlying issues.
Outcome summary.
Practical next steps.
Best for workplaces where conflict is affecting trust, communication or performance.
Additional support
Additional advisory support is available when your monthly hours have been used or when a specific matter requires extra attention. This means you can choose a monthly package that suits your normal level of need, then add extra support when something more complex arises.
Hourly rates
General HR advisory:
Complex HR advisory, employee relations, mediation, restructure or investigation-related support: $325/hour + GST
Why work with us
Small businesses need more than templates and generic advice. You need someone who can help you think clearly when the issue involves people, risk, emotion and business impact.
We bring together:
More than 20 years of HR experience.
Practical employment relations and workplace experience.
Experience across health, aged care, NDIS, government, community and purpose-led organisations.
Training in law and strong risk judgement.
Mediation and conflict resolution capability.
Deep expertise in inclusion, culture and workplace behaviour.
A calm, clear and human approach to complex situations.
A different kind of HR support
Some HR providers focus mainly on compliance. Others focus on templates, systems or advice lines.
Our focus is different.
We help small businesses make better people decisions with confidence, care and commercial sense.
That means supporting you to:
Understand the actual issue, not just the surface problem.
Manage risk without becoming rigid or fear-based.
Have difficult conversations earlier and better.
Create documentation that supports real decisions.
Build manager confidence.
Reduce escalation, confusion and avoidable conflict.
Book a confidential HR conversation
Whether you need a one-off HR reset or ongoing outsourced HR support, we can help you work out the right level of support for your business.
Book a confidential conversation to discuss what is happening in your workplace and what kind of support would be most useful.
You do not need to know exactly which package you need before booking. We can help you identify whether you need light-touch advice, regular HR support, embedded partnership or a focused project to clean up your HR foundations.
Call us:
Send us a message:
Or fill in the below form:
Thank you for your interest in Alignment Group.
We look forward to speaking with you.